OTEC is offering a variety of workshops during the fall of 2014.
Service Excellence (Full day) – October 21, 2014
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This full day workshop provides participants with industry-leading skills and tools to create exceptional service experiences, gain customer loyalty and learn customer recovery techniques
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Register online
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Location: 21 Four Seasons Place, Suite 300, Toronto ON
Service Excellence Designated Trainer Program* (Full day) - October 21 - 23, 2014
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This three day workshop covers everything you need to know to deliver OTEC’s industry-leading Service Excellence workshop within your organization, including information on adult learning principles and how to create a learner centric environment.
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Register online
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Location: 21 Four Seasons Place, Suite 300, Toronto ON
Coaching for Excellence (Full day) – November 12, 2014
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Learn skills and tools to coach employees, motivate your team and increase performance
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Register online
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Location: 21 Four Seasons Place, Suite 300, Toronto ON
Service Excellence Dynamics eLearning – Anytime, anywhere
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This 60min eLearning course allows participants to acquire the knowledge and skills to increase customer loyalty and create memorable experiences
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Register online
Please contact Client Service,
info@otec.org or 416-622-1975, or visit our website
www.otec.org for more information