RTO7 has partnered with Typsy to provide stakeholders in BruceGreySimcoe with absolutely free online learning tailored to meet your business needs and objectives, as well as personal goals.  

Why have we invested in the Typsy training platform? 

To improve the sustainabilty of our region, we need to keep visitors coming back and reinvesting in our businesses. In the highly competitive tourism landscape, we need to differentiate our region from other destinations, and a key way to do that is for each and every one of us to work towards making the visitor experience outstanding. To reach this goal, we have invested in a training platform that is free to you, and focuses on customer service excellence. 

Access over a thousand bite-sized (most less than 5 minutes) videos to learn on-demand hospitality skills and management tools from industry experts through the Typsy online platform. 



To be eligible for Typsy, individuals must meet one of the following criteria:
  1. Own or work for a “tourism business or organization” in Bruce, Grey, or Simcoe County as defined below:
    • Tourism industry (i.e. the businesses or industries that sell products and services directly to tourists, e.g. accommodations, restaurants, recreation and attractions, travel agents, transportation and retail enterprises etc.)
      • Owner/Operator (private and non-private tourism businesses, attractions)
      • ‘First impressions’ individuals/organizations e.g. gas station attendant, convenience store clerk, or an organization that regularly services the visitors to our region
    • Tourism Organization
    • Destination Marketing Organization (DMO)
    • Business Improvement Association (BIA) or Chamber of Commerce
    • Municipal Tourism Office
    • Students 
    • Are you thinking of exploring a career shift? Start here.

Typsy Testimonial from Grace Murakami, Summer Student at Grey County Tourism


In addition, individuals and tourism businesses can participate in the Typsy Tourism Employee Incentivie Program, so you're rewarded for all of your hard work!

You can watch a short video intro of Typsy here:

Start your Typsy journey by following these easy steps:
  1. Complete the intake form below, enter the number of staff you would like to access the e-learning platform and then submit.  Our team will send you an activation code. 
  2. Once you receive the activation code, sign in to Typsy, and set up your account. 
  3. Once you have signed up using your activation code, you can provide the same activation code to your team by emailing the link or we can provide you with a QR code poster (ask our team to provide this). Your team will have to follow the same steps you did to set up their free account and access the Typsy training content.  
  4. Enjoy using Typsy! We welcome any feedback that will help us enhance your team training and learning experience.


NOTE:  Please do not set up your own individual account on the site, as these are not linked to RTO7 and you will need to pay to access the system.

Required Course - Interacting with Guests | 12 lessons in 50 minutes.  This course will introduce you to the fundamental practices of interacting with guests. Learn how to build rapport, pick up on guest cues, strengthen your non-verbal communication, and identify what to avoid when interacting with guests.  Make connections. Make differences. Start learning today!