DATA COLLECTION
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Tracking your Employee Turnover 
Tourism Stakeholder Perfomance and Sustainability Survey


Tracking your Employee Turnover

Understanding and managing your employee turnover rate can save your business money, improve operations, and boost customer satisfaction. It is a smart business practice that any tourism operator can easily integrate into their sustainability plan (economic sustainability). If you don't have a sustainability plan in place, this is a great place to start!
 

Why Track Employee Turnover?

Tracking turnover offers real benefits:
  • Cut Costs: Reduce recruitment, training, and onboarding expenses.
  • Improve Operations: Lower disruption, maintain productivity, and ensure smooth staffing transitions during peak seasons.
  • Enhance Service: Retain experienced staff to build trust and loyalty with customers.
  • Attract Talent: Create a positive workplace culture and stand out as a great place to work.
  • Assess Effectiveness: Evaluate the impact of employee benefits like paid time off or health insurance.
  • Identify Opportunities: Spot areas for improvement, from working conditions to professional growth opportunities.

What’s involved in Reporting Employee Turnover Rate?

If you have opted to provide information on your employee turnover rate to RTO7, there are a few pieces of information you will need to track and report. This will help to determine your employee turnover rate. 

What was your total number of employees at the start of the reporting year? 
___ Full Time 
___ Part Time
___ Seasonal

How many employees left your business throughout the year?
___ Full Time 
___ Part Time
___ Seasonal

How many new employees did you hire throughout the year?
___ Full Time 
___ Part Time
___ Seasonal


Formula

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For example, if 5 left and you started year with 20 (5 / 20) x 100 = 25% 

We will ask you to provide any insights that might help to explain your turnover rate for 2024. For example, if you are a seasonal business, the weather might be a factor in the number of employees you hire. Perhaps you’ve expanded one area of your operations or cut back on another. Improvements to technology or changes to operating procedures might also affect the number of staff you need.  

Report your Employee Turnover Rate here.

How will RTO7 use this information?

  • Gain a better understanding of employment trends connected to hiring, workplace culture, and company policies. 
  • Pinpoint areas where new programs could be implemented to improve employee retention.
  • Share successful strategies and best practices within the industry and with job seekers.
  • Identify trends to share with support agencies who could support policy changes related to transportation and housing. 

We understand that the process of tracking, reporting, and analyzing information can be time-consuming, but we believe that the insights gained will be invaluable in our effort to support regional leadership in workforce development.

 

Employee Turnover Rate Averages by Tourism Sector
Sector Average Turnover
Restaurant 75%-120% (Tourism HR Canada)
High turnover rates in this sector is due to seasonal jobs and lower wages. Data comes from Canadian tourism reports and HR trends. 
Accommodation 60%-100% (PayActiv)
Guiding / Outdoor Adventure 50%-80%
Turnover is common here because many jobs depend on the tourism season (Tourism HR Canada)
Events / Arts / Culture 40%-70%
Spa / Wellness 30%-60%
Turnover is typically lower because these roles often need specialized skills
Retail 60%-100% (Mercer)

 

Tools & Resources

To assist tourism operators tackle their workforce challenges, RTO7 has developed a custom course, now available on the Typsy hospitality training platform. 

Why This Course Matters:

  • Tailored Content: Created internally with our region's unique needs in mind
  • Practical Strategies: Offers actionable retention tactics you can implement immediately
  • Accessible Format: Available on-demand, on any device, through Typsy's user-friendly platform
Accompanying the course is a comprehensive retention handbook filled with key retention strategies and templates. Download the retention handbook to find the strategies you need to retain your top talent and strengthen your team! 
 

RTO7 Tourism Stakeholder Performance & Sustainability Survey


The Tourism Stakeholder Performance and Sustainability Survey is designed to measure and track the sustainability performance of our stakeholders. This information will help tell the story of sustainability in our region and support RTO7's sustainability efforts.

The survey will:
  • Increase awareness of the specific needs of our sector to municipal, provincial, and federal partners.
  • Help the Sustainable Tourism Working Group and RTO7 Board of Directors make informed decisions about sustainable tourism.
  • Guide the development of RTO7's programs and services.
All survey responses will be aggregated to protect individual privacy.
 

Ready to Report?

Share your employee turnover data here and your Tourism Stakeholder Performance and Sustainability Survey here.