OTEC is hosting Service Excellence and Service Excellence Designated Trainer workshops in early December.
Service Excellence (Full day) – December 2, 2014
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This full day workshop provides participants with industry-leading skills and tools to create exceptional service experiences, gain customer loyalty and learn customer recovery techniques
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Register online
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Location: 21 Four Seasons Place, Suite 300, Toronto ON
Service Excellence Designated Trainer Program* (Full day) - December 2-4, 2014
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This three day workshop covers everything you need to know to deliver OTEC’s industry-leading Service Excellence workshop within your organization, including information on adult learning principles and how to create a learner centric environment.
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Register online
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Location: 21 Four Seasons Place, Suite 300, Toronto ON