OTEC has a series of training workshops plus online courses during June 2014.
Service Excellence (Full day) – June 3, 2014
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This full day workshop provides participants with industry-leading skills and tools to create exceptional service experiences, gain customer loyalty and learn customer recovery techniques
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Register online
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Location: 21 Four Seasons Place, Suite 300, Toronto ON
Service Excellence Designated Trainer Program* (Full day) - June 3-5, 2014
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This three day workshop covers everything you need to know to deliver OTEC’s industry-leading Service Excellence workshop within your organization, including information on adult learning principles and how to create a learner centric environment.
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Register online
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Location: 21 Four Seasons Place, Suite 300, Toronto ON
Coaching for Excellence (Full day) – June 11, 2014
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Learn skills and tools to coach employees, motivate your team and increase performance
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Register online
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Location: 21 Four Seasons Place, Suite 300, Toronto ON
New emerit International Food and Beverage Management Credential - Anytime
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This program places successful candidates among the elite of their profession and rewards them with a globally recognized emerit professional designation, Certified International Foodservice Management (CIFM).
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Register
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Please contact Kim Bocking, kbocking@otec.org or 416-622-1975, ext. 226 or visit our website www.otec.org for more information
Service Excellence Dynamics eLearning – Anytime, anywhere
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Acquire the knowledge and skills to increase customer loyalty and create memorable experiences
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Register online
*Eligibility criteria applies for OTEC’s Designated Trainer Program. Please contact OTEC for more information.
Please contact Claire Sullivan,
csullivan@otec.org or 416-622-1975, ext. 240 or visit our website
www.otec.org for more information.